Frequently Asked Questions
FAQ Topics:
Delivery Issues
I have friends or relatives who received advertisements and/or coupons in their newspaper that I didn't receive. Is that a mistake?
Maybe not. Some advertisements are delivered only to certain areas, so different newspapers have different combinations of circulars and coupons. We do not decide what areas get these advertisements, our advertisers decide this.
How can I reach the Customer Service Department?
Online/Email:
You may contact us via email at circulation@medina-gazette.com.
By Phone:
*330-725-4166
*1-888-836-8328
What are the hours of the Customer Service Department?
Lobby Hours:
Monday - Friday 9 a.m. – Noon / 1 p.m. to 4 p.m.
Phone Hours:
Monday - Friday: 80 a.m. to 5 p.m.
Saturday: 8 a.m. to 11 a.m.
Other phone numbers:
If you are interested in selling The Gazette at a retail location, call 440-329-7254.
To report a problem with a vending box, call 330-725-4166.
Vacation/Temporary Stops
Can I stop the paper for just one day?
Yes, temporary stops can be entered for as little as one day.
To manage delivery, please login to your account here..
How do I submit a change of address?
To update your delivery address, please login to your account here..
How far in advance can I enter a temporary stop?
You can enter a temporary stop up to six weeks in advance.
How can I change/cancel my temporary stop once it has been entered?
You can change a temporary stop request by calling our Customer Service Department at 1-800-633-4623.
Will my account be credited for the papers I don't receive?
You will not be charged for newspapers that you don't receive. We will extend your subscription by the numbers of papers that you don't receive. You may also donate credit for the papers you don't receive to schools in your area via the Newspapers in Education program.
I entered a temporary stop, but papers are still being delivered. What do I do?
Please contact the Customer Service Department at 1-800-633-4623.
Is it too late to stop tomorrow's paper?
Please schedule your request by the following deadlines:
Tuesday - Friday: Enter request by the previous day, 11 a.m.
Saturday, Sunday, Monday: Enter request by previous Friday at 10 a.m.
If you would like for the papers to be redelivered with your mail upon returning, you will schedule a stop with the USPS along with your mail.
If you do not want the papers to be redelivered with your mail, you will schedule the stop for an extension credit to your subscription, or for the value of the papers to be donated to the Newspapers in Education Fund.
How can I get back issues of the newspaper?
Back issues for the last year are available in our office. You can come to our office and purchase Tuesday, Wednesday, and Friday issues for $2.50, and Saturday issues for $3.00. We also offer mail delivery of back issues. Tuesday, Wednesday, Friday, Saturday issues sent through the mail are available for $5.50 per issue. All mail order back issues must be prepaid. Please call our Customer Service Department for further details.
What if I have a question about the billing statement that I recently received?
Please contact our Customer Service Department at 1-800-633-4623 and we will be glad to answer any questions that you may have.
How can I make a payment?
Payments can be made over the phone by calling our Customer Service Department. We accept MasterCard, Visa, and American Express. You can also return your billing statement with your check or money order. Payments can also be made at any Discount Drug Mart in Medina County.
How are credits applied to my account?
Credits are typically applied to your account by extending your service for the corresponding number of credits. For instance, if you receive a missed paper credit for two days, your subscription would be extended an additional two days.
Why do I have a balance if I recently made a payment?
The Gazette bills subscribers in advance. If your last payment was made to cover a previous balance, then any papers received since then have not been paid for.
Questions about News Content
How do I send a letter to the Editor?
Letters to the Editor can be sent via:
Email (preferred): letters@medina-gazette.com
Mail: Editorial Page Editor
The Gazette
885 W. Liberty Street
Medina, OH 44256
The Gazette welcomes letters to the editor. Letters are subject to editing for brevity, accuracy and clarity. Letters should be 250 words or shorter. Letters longer than 250 words may be edited to approximately the required length. Please include your signature, full home address and telephone number.
Stopping A Subscription
I want to cancel my subscription. What should I do?
We will continue to deliver your newspaper until you ask us not to, or until the end of the grace period. Please call our Customer Service Department to stop delivery and avoid being charged for unwanted newspapers.
Not sure whom to contact?
Call our Customer Service Department at 1-800-633-4623 or view our our Contact Us page.
Our Mailing Address: The Gazette, 885 W. Liberty St., Medina, 44256.
